RETURN & REFUND POLICY
We offer a 30-day return policy.
To be eligible for a return:
• Item must be unused and in original packaging
• Proof of purchase required
If your item arrives damaged or defective, contact us within 48 hours with photos.
Refunds are issued to the original payment method after inspection.
Customers are responsible for return shipping unless the product is defective.
Shipping Policy
Processing Time: 1–2 business days
Delivery Time (United States): 2–3 business days
All orders include a tracking number so you can monitor your shipment in real time.
We ship from U.S. fulfillment centers to ensure fast and reliable delivery.
Please note that shipping delays may occasionally occur due to holidays, severe weather, or high order volume.
We also ship to Canada, UK, Australia, and select EU countries. International delivery times may vary.
If you have any questions about your shipment, contact us anytime at info@bonnayluxe.com.